Shipping and Delivery Policy

1. Digital Delivery of Protection Plans

Mobile Suraksha primarily offers digital services. Upon successful payment and registration of your device, the delivery of your protection plan is handled digitally:

• Instant Activation: Your protection plan is activated instantly or within 24 hours of successful verification of the device details.
• Digital Documents: All policy documents, invoices, and coverage details will be sent directly to your registered email address and will be accessible via the Mobile Suraksha app.
• No Shipping Fees: Since plan delivery is 100% digital, there are no shipping or handling fees associated with purchasing a subscription.

2. Device Pickup and Delivery (Claims & Repairs)

In the event that your registered device sustains damage and a claim is approved, we provide a hassle-free pickup and drop-off service through our logistics partners:

• Pickup Timeline: Once a claim is approved, our logistics partner will typically pick up the damaged device from your registered address within 24 to 48 business hours.
• Repair & Return Timeline: After repairs are completed at an authorized service center, the device will be dispatched back to you. Return delivery usually takes 3 to 7 business days, depending on your location and the availability of replacement parts.
• Packaging: Customers are required to securely pack the device before handing it over to the pickup executive. Mobile Suraksha is not liable for additional transit damage caused by improper packaging by the customer.

3. Serviceable Areas

Digital plan activation is available nationwide. However, physical pickup and drop-off services for device repairs are subject to pin code serviceability by our courier partners. You can verify whether your area is serviceable by entering your pin code during the claim registration process on our app. If your location is unserviceable, you may be asked to ship the device to our nearest service hub directly.

4. Shipping Charges for Repairs

For valid and approved claims, the cost of two-way logistics (pickup and return delivery) is generally covered by Mobile Suraksha as part of your protection plan. However, if a claim is rejected upon physical inspection (e.g., due to mismatched IMEI, unauthorized tampering, or conditions not covered by the plan), the customer may be responsible for the return shipping fee before the unrepaired device is dispatched back to them.

5. Tracking Your Delivery

Whenever a physical pickup or drop-off is initiated, an AWB (Airway Bill) tracking number will be provided to you via SMS and email. You can use this tracking number on our logistics partner's website or directly within the Mobile Suraksha app to monitor the transit status of your device in real-time.

6. Delays in Transit

While we strive to ensure timely pickups and deliveries, transit times are estimated and not guaranteed. Mobile Suraksha is not liable for delays caused by factors beyond our reasonable control, including but not limited to severe weather conditions, natural disasters, national holidays, strikes, or unexpected logistical disruptions.