Everything you need to know about your Mobile Suraksha protection plan, claims, and coverage.
What is Mobile Suraksha?
Mobile Suraksha offers comprehensive protection plans for mobile devices valued up to ₹19,999, covering accidental physical damage, liquid damage, and more — giving you complete peace of mind.
How do I activate my protection plan?
You must register your plan within 48 hours of purchasing your handset to activate coverage. Keep your original purchase receipt and plan receipt safe, as both are required for any future claim.
What types of damage are covered?
Our plans cover accidental physical damage (including severe screen cracks), liquid damage, and physical breakdowns due to normal everyday usage. Specific exclusions apply — see "What's not covered" below and our full Plan Details.
How do I file a claim?
Visit your nearest authorized service center within 72 hours of the incident. Bring your device, the original purchase invoice, a valid government ID, and your Mobile Suraksha plan receipt. Our team will guide you through the repair and claim process.
What's not covered under the plan?
Exclusions include theft, loss, intentional or cosmetic damage, and repairs carried out at unauthorized centers. Battery chargers, hands-free kits, and memory cards are also excluded, and PCB motherboard replacements require the customer to pay 70% of the PCB cost. See our full Plan Details for the complete list.
Can I transfer my protection plan to another device?
No, your plan is non-transferable between devices. However, if your handset is replaced under the manufacturer's warranty during the plan term, the replacement device is covered for the remaining period.
How long does the protection plan last?
Your plan lasts up to 24 months from the date of purchase. Coverage ends either at the end of this period or once a valid repair claim has been raised and settled, whichever comes first.
Are repairs done with genuine parts?
Absolutely. Every repair under your plan is carried out strictly at brand-authorized service centers using 100% genuine parts, so your device's performance and warranty stay intact.
How can I contact Mobile Suraksha for more assistance?
Call us at +91 9111 63 9333 / 9111 64 9333, email helps@mobilesuraksha.com, or visit our office at Plot No 56, Kamalanagar Bus Stop, Near Central Bank of India, Vanasthalipuram, Hyderabad 500070. You can also reach out through any of our authorized service centers.
Need More Help? Contact Us!
Can't find the answer you're looking for? Send us a message and our team will get back to you shortly.