Refund and Returns Policy

1. Cancellation Policy

You may cancel your Mobile Suraksha protection plan under the following conditions:

• Cooling-off Period: You can cancel your subscription within 7 days of the purchase date, provided no claims have been filed against the registered device.
• Post Cooling-off Period: Cancellations requested after the 7-day period will not be eligible for a refund. The coverage will remain active until the end of the current billing cycle or policy term.

2. Refund Eligibility

To be eligible for a full or partial refund, the following criteria must be met:

• The cancellation request must be submitted within the permitted 7-day window.
• No claims (approved, pending, or rejected) have been filed under the protection plan.
• The request must be initiated by the original purchaser using the registered email address or phone number.

3. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

4. How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact our support team at helps@mobilesuraksha.com or call us at +91 9111 63 9333.
2. Provide your registered mobile number, email address, and the IMEI/Serial Number of the covered device.
3. State the reason for your cancellation.
4. Our team will review your request and notify you of the approval or rejection of your refund within 3 business days.

5. Refund Processing Time

Once your refund request is approved, the amount will be processed and credited back to the original method of payment. Please allow 5 to 7 business days for the funds to reflect in your bank account or credit card statement, depending on your financial institution's processing times.